WHAT HAPPENS IF YOUR PROPERTY MANAGER DISPUTES YOUR BOND REFUND?

If you claim all your bond with the RTA and your property manager doesn’t agree, then your property manager will lodge a dispute with the RTA. As soon as this happens to reach out to your property manager to see why and see if you feel that’s fair. If the dispute with the RTA proceeds, an RTA mediation meeting will be booked. This is done over the phone with you, the property manager, and the RTA. They will discuss the dispute and try and mediate an agreement with all parties. Remember, these sessions need to be booked, so a delay in getting your bond back has now been created. What’s worse, if an agreement can’t be made in this mediation session, its escalated to a QCAT claim where you need to attend a court hearing.
If a property manager disputes your bond refund, they will have a very good reason to do this. Remember, this is their job. They are not trying to rip you off. They want to give your bond back in full but can only do so if it’s warranted.